{"id":544,"date":"2026-10-15T08:27:16","date_gmt":"2026-10-15T08:27:16","guid":{"rendered":"https:\/\/doncept.com\/help\/?post_type=kb&#038;p=544"},"modified":"2026-10-16T10:05:54","modified_gmt":"2026-10-16T10:05:54","slug":"how-to-manage-orders-on-your-website","status":"publish","type":"kb","link":"https:\/\/doncept.com\/help\/article\/how-to-manage-orders-on-your-website\/","title":{"rendered":"How to Manage Orders on Your Website"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Managing orders in WooCommerce allows you to track purchases, update order statuses, and keep customers informed throughout the buying process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This guide covers the basics in simple steps.<\/span><\/p>\n<h3><strong>For PC\u00a0<\/strong><\/h3>\n<div style=\"width: 1920px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-544-1\" width=\"1920\" height=\"1080\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2026\/10\/Manage-Orders.mp4?_=1\" \/><a href=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2026\/10\/Manage-Orders.mp4\">https:\/\/doncept.com\/help\/wp-content\/uploads\/2026\/10\/Manage-Orders.mp4<\/a><\/video><\/div>\n<h3><strong>For Mobile<\/strong><\/h3>\n<div style=\"width: 1080px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-544-2\" width=\"1080\" height=\"1920\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Manage-Orders-Mobile.mp4?_=2\" \/><a href=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Manage-Orders-Mobile.mp4\">https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Manage-Orders-Mobile.mp4<\/a><\/video><\/div>\n<h2><b>Log in and Go to Orders<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open your WordPress login page.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Example: <\/span><span style=\"font-weight: 400;\">yourwebsite.com\/wp-admin<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your <\/span><b>username<\/b><span style=\"font-weight: 400;\"> and <\/span><b>password<\/b><span style=\"font-weight: 400;\">, then click <\/span><b>Log In<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From the dashboard, navigate to <\/span><b>WooCommerce \u2192 Orders<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This opens the <\/span><b>Orders page<\/b><span style=\"font-weight: 400;\">, where you can see all customer orders, including their status, total amount, and date.<\/span><\/p>\n<h2><b>View and Open an Order<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the Orders page, locate the order you want to manage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the <\/span><b>order number<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Edit<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You will see full order details, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing and shipping details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Purchased products<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment method<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order notes<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is where you review and manage each order.<\/span><\/p>\n<h2><b>Understanding Order Statuses<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">WooCommerce uses order statuses to track progress. You can update the status based on what stage the order is in.<\/span><\/p>\n<h3><b>Common Order Statuses<\/b><\/h3>\n<p><b>Pending Payment<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The customer started checkout but did not complete payment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No action is usually required unless you want to follow up.<\/span><\/li>\n<\/ul>\n<p><b>On Hold<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The order is awaiting payment confirmation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This is common for manual or offline payment methods.<\/span><\/li>\n<\/ul>\n<p><b>Processing<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment has been received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The order is ready for fulfillment or delivery.<\/span><\/li>\n<\/ul>\n<p><b>Completed<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The order has been fulfilled and delivered successfully.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No further action is required.<\/span><\/li>\n<\/ul>\n<p><b>Cancelled<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The order was cancelled before completion.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This may happen if the customer cancels or payment fails.<\/span><\/li>\n<\/ul>\n<h3><b>How to Update Order Status<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the order page, locate the <\/span><b>Status dropdown<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the appropriate status.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Update<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The system may automatically notify the customer depending on your email settings.<\/span><\/p>\n<h2><b>How to Add Notes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Add notes to track progress or communicate with customers.<\/span><\/p>\n<h3><b>Add Order Notes<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scroll to the <\/span><b>Order Notes<\/b><span style=\"font-weight: 400;\"> section.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter your note.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can choose:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Private note<\/b><span style=\"font-weight: 400;\"> (visible only to admin)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Note to customer<\/b><span style=\"font-weight: 400;\"> (sent via email)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Then click <\/span><b>Add<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Additional Actions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">From the order page, you can also:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Resend order emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View or download invoices (if enabled)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track order history<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm payments manually (if applicable)<\/span><\/li>\n<\/ul>\n<h2><b>Tips for Managing Orders<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check orders regularly to avoid delays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update order statuses promptly to keep customers informed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use <\/span><b>Processing \u2192 Completed<\/b><span style=\"font-weight: 400;\"> flow for smooth fulfillment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add notes for internal tracking and customer communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor <\/span><b>Pending Payment<\/b><span style=\"font-weight: 400;\"> orders to identify abandoned checkouts<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Managing orders efficiently ensures a smooth customer experience and helps you stay organized as your store grows.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>To manage orders, login to WordPress admin dashboard with your username and password.<\/p>\n<p>The different order status are; <strong>On hold, Pending Payment, Processing, Completed, Cancelled<\/strong><\/p>\n<p><strong>On Hold:<\/strong> This means the seller is waiting for a confirmation message of payment from the buyer.<\/p>\n<p><strong>Pending Payment:<\/strong> This happens\u00a0when customers initiate the checkout process, but leave the site without completing payment.<\/p>\n<p><strong>Processing:<\/strong> This means the customer&#8217;s payment has been received and the order is now ready for dispatch.<\/p>\n<p><strong>Completed:<\/strong> This means the product ordered has successfully reached the customer.<\/p>\n<p><strong>Cancelled:<\/strong> This happens when an order was withdrawn by the customer or merchant before it has been processed or shipped, and before payment has occurred<\/p>\n<p>Follow the steps in the video to successfully manage orders from your site.<\/p>\n<div style=\"width: 720px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-544-3\" width=\"720\" height=\"1600\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Mobile-How-to-manage-orders.mp4?_=3\" \/><a href=\"https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Mobile-How-to-manage-orders.mp4\">https:\/\/doncept.com\/help\/wp-content\/uploads\/2021\/11\/Mobile-How-to-manage-orders.mp4<\/a><\/video><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Managing orders in WooCommerce allows you to track purchases, update order statuses, and keep customers informed throughout the buying 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